24/7 EMERGENCY RESPONSE (877) 261-7876

Get 24/7 Expert Help

(877) 261-7876

Preferred Provider for Top Insurance Companies Nationwide

PuroClean proudly serves all types of insurance professionals and provides 24/7 property emergency services to take care of their customers.
Our personalized property damage emergency services are designed to save both time and money.
PuroClean’s Paramedics of Property Damage™ are fully qualified experts in emergency property restoration and work respectfully to restore homes and businesses after a devastating setback.
PuroClean professionals arrive at the site immediately after receiving the initial report and pledge to do whatever it takes to satisfy your customer and bring property back to pre-loss condition. PuroClean does not cut corners – you can trust us as your restoration partner.

Get the Results You Need. Recommend PuroClean!

PuroClean is the right property restoration company for insurance professionals in the claims department. We can contribute to increased customer retention and reduced loss expenses through our experience, knowledge, and expertise.
When you choose PuroClean, our commitment to both the insurance company and the customer will prove both beneficial and time-efficient.
To get started with your national account program call us now at (877) 261-7876.

PuroClean’s Certified Priority Response Program

Through our Certified Priority Response Program (CPR), claims costs can be minimized as we follow our strict certification standards, clear procedures, and a mutually pre-approved scope of work.
Our goal is to provide easy access 24/7, as well as ensuring a quick and cost-effective response every time.

The CPR Process

  • You can assign a loss electronically or through our National Call Center at (877) 261-7876.
  • Every CPR-certified PuroClean office will make contact within 60 minutes or less of assignment notification.
  • A CPR-certified PuroClean Representative will perform an on-site inspection within four hours of assignment notification.
  • A CPR-certified PuroClean Representative will provide an updated status report within 24 hours of site inspection. All reports, readings and real-time data will be obtained through our PuroMetrix™ claims management system.
  • A CPR-certified PuroClean office will transmit a complete package of supporting documentation within 48 hours of job completion.

PuroMetrix – Priority Response

PuroMetrix™ is a proprietary claims management system that we offer as part of our Certified Priority Response (CPR) program. The system is designed for loss notice assignment, job data collection, and reporting back to the insurance company or claims manager.

PuroMetrix enables our offices to run their business efficiently while streamlining the customer experience for our PuroClean clients.
Our National Call Center at (877) 261-7876 receives the first loss notification, which is then entered into PuroMetrix.

The assigned certified PuroClean office then manages the job using PuroMetrix™ to provide the insurance client access to data in real time as job information is uploaded to the system both from the office and from the field using handheld tablets.
The system shows moisture readings and mapping, photos, and job diary documentation, as well as digital customer signature.

Centralized billing for regional and national clients can also be accommodated.

The PuroClean Academy

The PuroClean Academy is our training center and one of the most advanced facilities for property restoration training in the industry.

PuroClean franchise owners, and their employees who have trained at the PuroClean Academy, receive certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the restoration industry’s top standard-setting organization.

The PuroClean Academy is also the perfect place for insurance professionals to gain knowledge of the best restoration practices, improving their own ability to serve their customers.

Within The PuroClean Academy, our trainees can access an IICRC-approved Applied Structural Drying (ASD) facility, which we lovingly call our “Flood House.” It simulates real-life property damage scenarios that help trainees gain practical, hands-on experience.

One of only 24 in the world, the Flood House is the premier ASD facility in North America and gives us the opportunity to offer the best level of training available anywhere.

A prompt response using the

PuroClean QuickDry System™ can save

15-40%

on water damage claim costs.

Expert Restoration Service

The PuroClean restoration experts are certified and highly experienced in using state-of-the-art equipment and techniques to restore damaged properties.

Success Story

PuroClean Responds to Over 2,500 Properties Following the May 4th Windstorm

PuroClean’s response to severe, back-to-back weather events in the spring of 2018 was a true success, which demonstrated how our Franchise Owners can rise to the occasion in times of catastrophe. Insurance companies, brokers, agents and property owners alike were pleased with our teams’ diligence and persistence in getting customers lives back to normal quickly, following the far-reaching effects of both the April storm and the rarer still wind event on May 4th which cost insurers $380 million in Ontario.

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PuroClean did an excellent job of cleaning my garage and porch of carbon caused by environmental work being done on my property. They were courteous, efficient and I can highly recommend them.

PATRICIA K.
Toronto, ON

We are so pleased with the service we received from Todd. He answered all of our questions and left us feeling relieved. Our mold situation turned out NOT to be mold and - rather than convincing us to [...]

HAYLEY M.
Pickering, ON